Fenstra Insurance Respects Your Privacy

Fenstra Insurance understands the fact that your privacy is very important to you. Our policyholders have trusted us with their insurance needs for over 30 years, and it is important to us to maintain a high degree of integrity. We want you to understand how we protect your privacy when we collect and use information about you. Fenstra Insurance does not sell your personal information to third parties.

THE INFORMATION WE COLLECT
We may collect non-public personally identifiable information “(information”) as follows:

Information We Obtain From You
Information you provide to us during the quoting and/or application process, such as your name, address, phone number, e-mail address, social security number, driver’s license number, or date of birth. If you have provided us with your e-mail address, Fenstra Insurance may use your e-mail address from time to time to communicate new services, special offers, and to confirm completion of transactions.

Information From Third Parties
Information obtained from consumer reporting agencies, which provide us with motor vehicle reports, claim reports and/or consumer credit information where permitted by law. When you have asked for a rate quotation, Fenstra Insurance may request credit information in accordance with applicable state law. When Fenstra Insurance does request credit information, the inquiry will be reflected in your personal credit file maintained by credit reporting agencies. If you commit to purchasing an insurance policy with Fenstra Insurance, you give us permission to confirm your motor vehicle record and claims history.

THE INFORMATION WE DISCLOSE
Information about our customers or former customers will only be disclosed as permitted or required by law. Information about our former customers will be safeguarded to the same extent as information about our current policyholders. Information about you which has been collected is maintained in your policy and/or claim records. We use this information to process and service your policy and settle claims or with your consent or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize.

Example:
We must exchange information about you with our agents, investigators, appraisers, attorneys and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make.


Example: When you re involved in a claim, policy information is provided to adjusters and the appropriate businesses that will repair your vehicle.

Example: We may share information with persons or organizations that we have determined need the information to perform a business, professional or insurance function for us, such as businesses that help us with administrative functions or with financial institutions with which we have a joint-marketing agreement. All of these companies are contractually obligated to keep the information that we provide to them confidential and to use the information only for the purpose for which the information was provided.

We may also share your information for other permitted purposes, including:
With another insurance company if you are involved in an accident with their insured;
With our reinsurers;
With insurance-support organizations that detect and prevent fraud;
To medical professionals or institutions in order to verify coverage or conduct operations or services audits;
With state insurance departments or other government or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities; or
If ordered by a subpoena, search warrant or other court order.

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