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 Some people think it doesn't really matter where
they buy their insurance. But this misconception could be costing them
money, service and protection. Buying insurance isn't like buying
bread or milk. Insurance is an important safety net for your family,
your home, your car or your business. Don't treat the purchase
lightly!
There is a difference in where you buy your protection. Many
people don't realize there are three sources for insurance:
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Captive Agents, who can sell you the
insurance of only one company.
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Telephone Representatives, who can offer
you the insurance of one company, and only on the telephone.
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Independent Insurance Agents, who
represent an average of eight insurance companies, and research
with these firms to find you the best combination of price,
coverage and service.
 The Fenstra Insurance Agency is
proud to be a Trusted Choice®
provider and an Independent Insurance Agency.
Independent Insurance Agents
represent more than one company, so that we can bring you the best
product; based on the combination of price, coverage and service.
We, as Independent
Insurance Agents, can:
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Give you excellent service and competitive
prices because of our access to more than one Insurance Company.
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Give you the opportunity to stay within our Agency should it be necessary to change Insurance
Companies
because of your changing insurance needs.
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Assist you when you have a claim.
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Give you the consultative advise and service as you
determine your insurance needs.
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Give you the opportunity to do one-stop shopping for a
full range of products – Automobile Insurance,
Business & Commercial Insurance, Homeowners,
Life and Health Insurance,
plus Income Protection and Long Term Care Insurance.
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Give you the assurance of satisfaction
because of our ability to be your Value-Hunter for coverage and
premium.
 Trusted
Choice® Pledge of Performance
Our Pledge to
You!
Trusted
Choice® agencies are insurance and financial services firms
whose access to multiple companies and commitment to quality service
enable us to offer our clients competitive pricing, a broad choice of
products and unparalleled advocacy.
As a
Trusted Choice® agency, we are dedicated to you and are
committed to treating you as a person, not a policy. This commitment
means we shall:
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Work with you to identify the insurance and financial services that
are right for you, your family or your business, and use our access
to multiple companies to deliver those products.
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Guide you through the claims process for a prompt and fair
resolution of your claim.
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Help solve problems related to your coverage or account.
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Explain the coverages and options available to you through our
agency, at your request.
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Return your phone calls and e-mails promptly and respond to your
requests in a timely manner.
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Provide 24/7 services for our customers, offering any or all of the
following: emergency phone numbers, Internet account access, e-mail
and call center services.
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Use our experience and multiple company relationships to customize
your coverage as needed.
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Commit our staff to continuing education so they may be more
knowledgeable in serving you.
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Treat you with respect and courtesy.
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Conduct our business in an ethical manner.
We
pledge this to you, our clients, and ask that you let us know if we fail
to meet our commitment, so we may take corrective action. |
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 We
Have Moved!!
On November 24, 2006 we moved into our new location in
the North American Financial Ctr. Our phone
numbers, website & e-mails will remain the same.
Our New
Address is:
Fenstra Insurance
2800 1st Street South
Suite 110
Willmar, MN 56201
Our
Mission
“… to meet and exceed our customer’s expectations for
good service. "
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